Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, log in to your account on bubbadue.com using the email address you placed your order with, go to your past orders, select the relevant order and submit a return request. Once your request is reviewed and accepted, we'll send you instructions on how and where to send your package. Returns requested by any other method, or items sent back to us without an approved return request, will not be accepted.

A R100 return fee applies to all returns where the product is not damaged or defective. This covers the cost of collecting the item and returning it to our warehouse. The fee is deducted from your refund. Returns due to a defect, damage in transit, or an incorrect item being sent are handled at our cost — no fee applies.

You can always contact us for any return question at info@bubbadue.com.

Damages and issues

Please inspect your order upon reception and contact us immediately at info@bubbadue.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases we cover all courier costs and no return fee applies.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on BIBS pacifiers or bottles.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. The R100 return fee applies to exchanges where the original item is not damaged or defective.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method, less the R100 return fee where applicable. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Two setup items on the Shopify side so the policy matches what customers actually experience:

• Settings → Customer accounts → Returns must be enabled, or the request button won't appear in past orders.
• Shopify's return request flow doesn't deduct a fee automatically. When you process the refund you'll need to reduce the refund amount by R100 manually, or add it as a negative adjustment. Worth writing into your returns SOP so whoever handles them doesn't refund in full by default.

I've put furniture in two places — the lead time under a new Furniture section near the top (customers need to see it before they order, not buried at the bottom), and the returns exclusion in the existing exceptions list where the other non-returnables sit.

Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, log in to your account on bubbadue.com using the email address you placed your order with, go to your past orders, select the relevant order and submit a return request. Once your request is reviewed and accepted, we'll send you instructions on how and where to send your package. Returns requested by any other method, or items sent back to us without an approved return request, will not be accepted.

A R100 return fee applies to all returns where the product is not damaged or defective. This covers the cost of collecting the item and returning it to our warehouse. The fee is deducted from your refund. Returns due to a defect, damage in transit, or an incorrect item being sent are handled at our cost — no fee applies.

You can always contact us for any return question at info@bubbadue.com.

Furniture

Please allow approximately 4–5 weeks for delivery on furniture items. Faster delivery may be available — please contact us at info@bubbadue.com for further information.

We cannot accept returns on furniture items unless they are faulty.

Damages and issues

Please inspect your order upon reception and contact us immediately at info@bubbadue.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. In these cases we cover all courier costs and no return fee applies.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on furniture items unless they are faulty.

Unfortunately, we cannot accept returns on BIBS pacifiers or bottles.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. The R100 return fee applies to exchanges where the original item is not damaged or defective.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method, less the R100 return fee where applicable. Please remember it can take some time for your bank or credit card company to process and post the refund too.